Current Openings
Applications Specialist - Service
Billing Products
BILSRV-AS-S-020810
Job Purpose:
To manage the front-line customer support and foster a positive relationship with our customers. Identify, research, and resolve customer issues, typically via email and phone support. Thoroughly document progress toward issue resolution.
Responsibilities:
· Provide account management for existing customers
· Serve as active resource for customers and coworkers
· Identify, research, and resolve customer issues, typically via email and phone support
· Thoroughly document progress toward issue resolution
· Assist in the implementation of new software for existing customers
· Perform audits of customer systems
· Provide training for customers and staff
· Attend post-live visits at customer sites
· Other duties assigned by supervisor
· Limited travel may be required
Qualifications:
· Effective written and verbal communication skills
· Exemplary customer service skills
· Ability to learn complex software applications
· Effective time management skills
· Ability to multi-task
· Willingness to work in a team environment and maintain a positive attitude
· Interest in the healthcare and technology industries
· Detail oriented
· Effective project management skills
· Effective presentation skills
· Professionalism
Education/Experience:
· Four year college degree or commensurate experience in the health care industry
· Experience in the field of software support
· Experience in physician practice a plus but not required
Salaried position with excellent benefits. EOE.
No sponsorship is available for this position.
